Temporary Customer Service Agent

Reference NumberPassengerServices_TicketSales_ELS_02DescriptionAssist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;Assist customers when there are flight disruptions and/or cancellations;Handle and safeguard of confidential information address any complaints in a professional and timeous manner;Escalate any problematic issues to the Supervisor on duty;Provide professional Customer service at all times.RequirementsGrade 12 or equivalent (Essential);Airport and ticket sales experience (Essential);Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);Excellent understanding of delivering great customer service;Excellent written and verbal command of the English language including…