Technical Support Specialist: Buildings

City Property Administration (Pty) Ltd is a residential and commercial property management company that has been operating since 1968 with their headquarters in Pretoria and a supporting office in Johannesburg. City Property transforms buildings and injects fresh vitality into our inner cities. Job Description The primary purpose of this role is to provide day-to-day technical and operational support for access control and related building technology systems (Access Control, CCTV, underlying networks / connectivity) across the company’s property portfolio.  Duties and Responsibilities: Technical Operations & First-Line Support Act as the primary first-line technical support contact for access control and related building technology systems across the managed property portfolio. Provide responsive support to internal clients (Property Managers, Building Managers, Customer service team, and Operations teams) by diagnosing, troubleshooting across systems, and resolving access control issueswithin agreed timelines. Receive, log, prioritise, and manage incidents, faults, and service requests, ensuring timely resolution or escalation. Perform remote and on-site diagnostics to identify root causes of access control failures (hardware, software, permissions, connectivity, or user-related). Coordinate with system vendors, integrators, and service providers to resolve issues, escalate if required, track progress, and ensure service-level commitments are met. Proactively follow up on unresolved or recurring issues and recommend preventative actions. Coordinate with and manage service providers to ensure timely resolution. Escalate unresolved or recurring issues in line with operational procedures Site Visits Conduct site visits to CPA-managed buildings  to support troubleshooting, operational issues, system investigations, and post-incident follow-ups. Engage with Property and Building Managers to resolve access control issues, clarify system usage, and provide technical guidance. Support customer enrolment activities, including onboarding to building systems. Assist with legacy systems or stand-alone installations (e.g. parking or access-related items) where required. Provide on-site support during installations, upgrades, and investigations. Systems Housekeeping & Site Health Monitoring Perform routine systems housekeeping to ensure environments remain stable and operational. Monitor site health, device status, connectivity, and system availability. Review alerts, warnings, and notifications and take appropriate first-line action. Liaise with suppliers and internal teams when system issues or degradation…