Sales Support Administrator

To successfully develop and control the sales processes & systems in support of the overall sales effort to win new business and support existing clients. Some support includes to participate in all tender and bid comment processing and ensure compliance and delivery on time of all tenders. Job Description PURPOSE OF THE ROLE To successfully develop and control the sales processes & systems in support of the overall sales effort to win new business and support existing clients. Some support includes to participate in all tender and bid comment processing and ensure compliance and delivery on time of all tenders.   MAIN FUNCTIONS OF THE JOB Processes / Systems Administer Existing sales processes and systems Translate processes into systems (CRM) through the CRM development team Continuous improvement of sales processes (in relation to quality standards, especially Client service and efficiencies) and assist to implement these approved processes with the Sales Support Specialist Co-ordination of ad-hoc process/systems projects as assigned Implementing ISO and other standards requirements into processes, as well as attending ISO meetings and Audits Sales Pipeline Administration Client support Attending to client queries Investigation and resolution of client queries through interaction with all stake holders, internal and external Generation of all paperwork pertaining to assigned accounts   Sales Team support Support of the day-to-day activities of Sales team such as Ozone related activities Raising MSA’s and raising new business Service Orders (Cabinets/ Power and Satellite) Attend Sales/Operation meetings, facilitate and capture minutes and action tasks with the Sales Support Team. Generation of client presentations on specific account requests Attend to account queries like cancellations and migrations with the Sales Executive Attend to ad hoc client feedback on behalf of sales when and if required. Generation of all paperwork pertaining to assigned accounts Attend client…