Guest Transport Driver

The Maslow Sandton is seeking a professional, customer-focused Driver to provide exceptional guest service through safe transportation, luggage handling, valet assistance, and concierge support. Job Description Job Purpose To provide exceptional, personalised luggage, transport, and guest services to guests on arrival and throughout their stay, ensuring a memorable and enjoyable hotel experience. Key Performance Areas1. Prepared Work Environment Maintain a clean, safe, and professional work environment. Inspect vehicles and identify any maintenance or safety issues. Ensure vehicles, parking areas, and the porte cochere are clean and presentable. Check fuel levels and ensure vehicles are ready for guest transport. Review daily arrival and VIP lists and understand special guest requirements. Research and familiarize yourself with new or unfamiliar destinations. Coordinate vehicle maintenance when required. Assist with the preparation and distribution of welcome and VIP amenities. Maintain knowledge of hotel facilities, promotions, and activities. 2. Transport Services Coordinate parking and retrieval of guest and resident vehicles. Assist guests with loading and unloading luggage. Greet guests warmly and assist guests with disabilities when necessary. Transport guests safely in accordance with hotel policies and procedures. Plan routes effectively to destinations. Record external transport trips and complete required documentation. Raise applicable transport charges. Collect and deliver items as requested by management. Report accidents, injuries, unsafe conditions, and vehicle or property damage. 3. Luggage Services Collect guest luggage upon arrival and take it to the front desk. Tag luggage and provide identification slips to guests. Escort guests to their rooms and place luggage appropriately. Inspect guest rooms for cleanliness and adequate supplies. Explain room features and hotel amenities to guests. Deliver messages, packages, flowers, and other guest items. Collect, tag, and deliver group luggage. Manage long-term luggage storage and issue storage tickets. Maintain accurate luggage records and documentation….