Customer Relations Agent

CUSTOMER RELATIONS AGENT
SHORT-TERM CONTRACT POSITION
(Not exceeding 12 months)
Vacancy Bulletin:
STC 002/2026
City of Johannesburg
Publication Date:
Friday, 30 January 2026 This Vacancy is open to Employees of the
City of Johannesburg and External ApplicantsClosing Date:
Thursday, 12 February 2026
Leading Competencies:
• Outstanding phone and verbal communication skills along with active listening skills;
• Proficiency within a range of IT packages and services, including MS Office;
• Good communication and active listening skills;
• Ability to adapt quickly in a fast-paced, fun and dynamic environment;
• Good numerical skills and able to use math efficiently to solve customer queries;
• Strong relationship-building skills;
• General knowledge and understanding of Municipal policies and procedures in relation to
Revenue Services;
• Problem-solving and analytical capability;
• Collaborative team player with a proven ability to work productively across diverse groups
and navigate various personality types to achieve shared goals.
Core Competencies:
• Basic knowledge of debt collection, call centre collection, customer services or credit
management, basic accounting concepts and functions;
• Knowledge of local government will be an added advantage;
• Knowledge of customer satisfaction.
• Attention to detail;
• Batho Pele Principles,
• Confidentiality;
• Decision making; and
• Conflict resolution.

“All suitably qualified candidates are encouraged to apply and will be considered. The
City of Johannesburg applies the principles of employment equity as per National
legislation and policy guidelines and will consider designated groups in line with these
requirements. Preference will be given to previously disadvantaged groups, including
those with disabilities. Appointments will be made in accordance with the approved
Employment Equity Plan to promote its equitable representation in terms of race,
gender and disability.”
Please take note that only online applications will be considered. Please apply by
using the following link below:
https://share.hsforms.com/12fjPnK5hTieaeqmLvvcnkA469tl
APPLY ONLINE VIA THIS LINK: www.joburg.org.za
ENQUIRIES ONLY:
Contact Person: Tshepiso Nemaangani
Tel No: 011 021 3800
CLOSING DATE: THURSDAY, 12 FEBRUARY 2026