Control Room Operator (P001343)

Position Summary

Industry: Education & Training

Job category: Other: Safety and Security

Location: Potchefstroom

Contract: Permanent

Remuneration: Market Related

About Our Company

NWU

Introduction

NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS) | DIVISION: PROTECTION SERVICES | POSITION NUMBER: P001343 VACANCY: CONTROL ROOM OPERATOR PEROMNES GRADE: P14 EMPLOYMENT TYPE: PERMANENT APPOINTMENT

Job Description

PURPOSE OF THE POSITION

To create a safe and secure environment for students, academic staff, support staff, contractors and visitors (Campus Community) at the North- West University through management and control of team members, response to reported incidents and informing management accordingly.

Key Responsibilities

Communication and Stakeholder Relations

• Communicate effectively with all clients regarding Protection Services through encounters at different deployments
• Assist and ensure compliance with the NWU Potchefstroom Campus safety and security regulations and standard operating procedures.

Crime Information Management

• Ensure that crime, incidents, and information are captured on Chase and Property Register.
• Ensure that crime information received is reported to the Control Officer and necessary documents are completed.

Operations

• To monitor Fire detection and Intruder alarms, CCTV and to report dysfunctional cameras.
• To act in the best safety and security interest of NWU Potchefstroom Campus Community.
• To dispatch first responders to attend to a reported incident.
• Ensure that key control is done efficiently.
• Regular consistent radio and telephone communication.
• Effective incident management.
• Ensure that all faults and deviations reported are captured timeously.

Security

• Capturing deployment(s) on Chase.
• Constant surveillance on hotspots areas.

Disaster Management

• Disaster management compliance, ensuring that there are immediate responses to relevant disasters.
• Internal and external stakeholder communication with reference to incident response management plans and catastrophic incidents.

Key Functional/ Technical Competencies

• Excellent written and verbal communication (by radio and telephone) skills to effectively function within a multicultural and multilingual environment.
• Advanced Computer literacy skills (Microsoft Office: Word, Excel, and email program).
• Knowledge of Incident Reporting System
• Ability to work according to planning schedules with measurable intermediate goals.

Key Behavioural Competencies

• The proven ability to work with precision under pressure
• Attention to detail
• Excellent judgement skills
• Excellent communication
• Must be able to function in a team context especially during unrest or other situations that may arise.
• Customer service oriented.
• Interpersonal skills

Minimum Requirements

• Grade 12 (NQF Level 4).
• PSIRA Grade C Certificate
• Valid driver’s license
• A minimum of one (1) year’ Security Industry and Law Enforcement working experience.

Added Advantages

• Valid Code C1 driver’s license
• PSIRA Grade A or B Certificate
• More than three (3) years working experience in Security at a Higher Educational Institution.

Remuneration

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Moeketsi Lekoko on 018 299 2212

ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Melissa Freeman on 018 299 4811

CLOSING DATE: 16 February 2026

PLANNED COMMENCEMENT OF DUTIES: As soon as possible

Kindly take note: applications must be submitted online through the official nwu vacancy website. Incomplete applications and those submitted through any other platform will not be considered.

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.

If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.

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