Computer User Support Specialist

The Role: A remote contractor opportunity for an experienced Computer User Support Specialists to contribute their technical troubleshooting expertise to an AI training project. The role involves applying practical IT support knowledge to help improve next-generation AI systems through high-quality, real-world technical input. No prior experience working in AI is required. Relevant domain expertise is the primary qualification. Scope of Work: Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices. Provide guidance on operating system support across Windows, macOS, and Linux. Troubleshoot network connectivity issues involving TCP/IP, VPNs, DNS, and related technologies. Document troubleshooting steps, solutions, and user interactions clearly within ticket management systems. Contribute detailed process insights that can improve support workflows and training-data quality. Collaborate asynchronously and communicate technical concepts clearly through written and verbal channels. Identify recurring support issues and provide recommendations for process or workflow improvements. Requirements Minimum 3 years of proven experience providing Tier 2 or Tier…