Property Administrator

Job DescriptionPOSITION PURPOSE Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective property management. Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts.  Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies.  Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company’s professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of collections functionsReceives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accountsFollows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements.  Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.  Makes early contact with clients to collect and keep them informed of account statusUtilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actionsUtilises further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates – Suggests consolidations and financial counsellingPosts approved extensions and notifies clients of new due date by mailPerforms collections efforts in accordance with Company policies and procedures and ensures they are legally compliantAssumes responsibility for the efficient administration of collections activitiesKeeps accurate and up-to-date activity reports on late and potentially late accountsDocuments all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computerResearches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly – Provides clients the opportunity to fully explain their account statusEnsures both monthly and ad-hoc rental and fee statements are sent out timeously.Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc.Liaises with tenants as appropriateHandles rental queries efficiently and diplomaticallyQueries tenants’ short paymentsEnsures the daily receipting and processing of tenant paymentsLiaises with book keeping and accounting…