Business Development Manager

The Business Development Manager – Retail Channel exists to grow SPOT’s retail footprint by identifying, acquiring, and activating new retail store/partners and brand logos. This role is the primary driver of new partner acquisition within the retail channel — responsible for taking a prospect from first contact through to onboarding, live and trading. Job Description  Retail Channel Prospecting and Partner Acquisition Build and manage a structured target list of retail brands and individual store owners aligned to SPOT Connect’s channel strategy. Design and execute outreach campaigns across direct visits, phone, and digital channels to generate and qualify new retail partner leads. Qualify prospects against defined commercial, operational, and brand criteria before advancing them into the active pipeline. Lead negotiations with prospective partners, managing commercial terms, objections, and expectations to achieve mutually viable agreements. Finalize deal and manage the handover to the Channel and Operations teams for activation, maintaining accountability for the outcome through to Trading status.   Onboarding Oversight and Activation Own the activation journey for each new store, co-ordinating with Operations, Channel, and the partner to meet Onboarding-to-Live SLAs. Proactively identify and escalate blockers that risk a store not reaching Live or Trading status. Conduct post-activation check-ins with new store partners within the first 30 and 90 days to monitor performance and resolve issues.     Pipeline Management and Reporting Maintain a clean, accurate, and up-to-date pipeline at all times, with current status, next action, and probability for every opportunity. Produce weekly pipeline reports and monthly performance summaries covering store acquisition, activation status, commercial performance, and retention metrics. Use pipeline data and conversion analytics to identify trends, adjust targeting strategy, and improve lead quality and cycle time.     Commercial Intelligence and Channel Input Monitor competitor retail channel activity, partner pricing, and market developments relevant to SPOT Connect’s retail expansion strategy. Provide structured feedback to the direct Manager, Channel Head and Product team on partner needs, operational blockers, and commercial opportunities identified in the field.     Stakeholder Engagement Maintain strong working relationships with retail store owners and brand decision-makers to build long-term commercial partnerships. Engage the Channel Head, Operations Manager, and Finance as required to resolve activation issues,…